Enterprise admin tooling · 2024
Super Admin Dashboard
Created a scalable admin workflow for creating, managing, and overseeing users and organizations across a complex legal tech platform.
Admin UXService DesignDesign Systems
Work
Selected work.
Case studies organized around context, role, constraints, design decisions, evidence, and outcomes.
Productivity integration · 2023
Outlook Add-In
Designed an Outlook add-in that reduced context switching by bringing meeting creation into the tool users already worked from.
Workflow AutomationFluent UIWCAG
Internal operations product · 2024
Hot Seat Technician Tool
Designed role-aware flows that helped technicians and support teams handle high-volume meeting support without fragmented handoffs.
RBACSupport OpsService Blueprinting
Service design · 2024
Government Contract Bid
Mapped the applicant experience from registration through application submission, connecting user actions, backstage work, requirements, pain points, and product opportunities.
Service BlueprintJourney MappingRequirements