Enterprise admin tooling · 2024
Super Admin Dashboard
Created a scalable admin workflow for creating, managing, and overseeing users and organizations across a complex legal tech platform.
Admin UXService DesignDesign Systems
UX · Product · Service Design · AI-enabled workflows
Designing clarity for complex product systems.
I’m Jacob Michel, a UX and Product Designer who helps teams turn ambiguous workflows, internal tools, and emerging technology into products people can actually use.
40%Workflow time saved
Admin onboarding and setup flows simplified around clearer paths and fewer steps.
96%Prototype task success
Admin testing improved after workflow changes, clearer states, and reduced ambiguity.
5+Cross-team initiatives
Work spanning product, engineering, QA, operations, leadership, and internal users.
Selected work
Built around decisions, tradeoffs, and measurable product movement.
The layout has been tightened so the visual system feels consistent across pages: smaller headers, unified spacing, stronger image placement, and cleaner case study scanning.
Productivity integration · 2023
Outlook Add-In
Designed an Outlook add-in that reduced context switching by bringing meeting creation into the tool users already worked from.
Workflow AutomationFluent UIWCAG
Internal operations product · 2024
Hot Seat Technician Tool
Designed role-aware flows that helped technicians and support teams handle high-volume meeting support without fragmented handoffs.
RBACSupport OpsService Blueprinting
Service design depth
Mapping the full system before designing the interface.
My strongest work sits at the intersection of UI detail and operational complexity: blueprints, workflows, permissions, testing artifacts, and the product decisions that connect them.
Explore service design
Social proof
Recommended by product, engineering, and leadership partners.
“He’s got a good eye, works fast, and has a keen sense of what users do and do not want.”
Mark Baker · CTO
“Excellent at communicating his designs between developers and stakeholders.”
Kate Bishop